Refunds & Returns Policy for Leather Lovers
1. Introduction:
Leather Lovers is committed to ensuring your satisfaction with our products. This Refunds & Returns Policy outlines the procedures and conditions for returns and refunds.
2. Eligibility for Returns:
- We accept returns within 15 days from the date of purchase.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
3. Initiating a Return:
To initiate a return, please follow these steps:
- Contact our Customer Support team at info.leatherlovers@gmail.com within 15 days of your purchase.
- Provide your order number, a clear reason for the return, and any relevant photographs.
4. Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service for returns to ensure their safe arrival.
5. Inspection and Approval:
- Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.
- If approved, we will process the refund or replacement.
6. Refund Process:
- Refunds will be processed within seven (7) business days of receiving and approving the returned item.
- The refund will be issued to the original payment method.
7. Non-Refundable Items:
- Certain items are non-refundable, including gift cards and downloadable software.
8. Exchanges:
- We offer exchanges for defective or damaged items. If you need an exchange, please follow the return process, and specify your preference for an exchange.
9. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at info.leatherlovers@gmail.com. Provide your order number and clear photographs of the damaged or defective product.
10. Conditions for Returns:
- Returns must be initiated within 15 days of the purchase date.
- The product must be unused, in its original packaging, and in the same condition as received.
- Any product not in its original condition or damaged during return shipping due to inadequate packaging will not be eligible for a refund.
11. Contact Information:
For any questions or concerns regarding our Refunds & Returns Policy, please contact:
Leather Lovers
2 Hendrik Street, Sunair Park,
South Africa, postal code 1540
Email: info.leatherlovers@gmail.com
Thank you for choosing Leather Lovers. We value your satisfaction and are here to assist you in every step of the process.